FREQUENTLY ASKED QUESTIONS

Here are the answers to questions we often hear! Click on the question!

CAN I USE FIUGE?

Yes. Fiuge is a delivery service for the whole nation. If you have an item that requires transportation, download the Fiuge app to your phone, order delivery and we will take care of the rest!

WHAT CAN I CARRY WITH FIUGE?

Fiuge delivers anything, anywhere. With the help of Fiuge, you can pick up flea market purchases, transport furniture, deliver furniture, etc. to be recycled to the recycling point, click-n-collect, pick up groceries or packages from the postal office, or even deliver the forgotten keys from home to the cottage. With Fiuge, send a surprise to a friend!

How much does the delivery cost?

The app will hint at the appropriate price for your delivery. The price is based on the size of the shipment, the distance to be transported, and how the transport is ordered on time. You can influence the price yourself by ordering transportation on time. The cheapest way to get delivery is to order it 24 hours in advance.

What if something happens with the delivery?

All FIUGE couriers are reliable, carefully screened, and judged by other customers. You know who your courier is and you can track the journey of your package online. You will receive an insurance cover of EUR 300 for the delivery, which you can increase to EUR 10,000 if you wish. The insurance covers damage according to the actual value of the product, not by weight.

Where does Fiuge work?

We currently operate in the following locations: Helsinki Metropolitan Area, Kirkkonummi, Turku, Pori, Lappeenranta, Mikkeli, Kajaani, Porvoo, Joensuu ja Tampere. We aim to be the number one carrier in Finland. Next up are Oulu and Jyväskylä.

WHAT DOES CROWDSOURCING MEAN?

Fiuge is powered by crowdsourcing. In all its simplicity,  Fiuge’s crowdsourcing is 1290 freelance couriers delivering packages all over Finland. The Fiuge crowdsource transports goods from one place to another during the same day. Our couriers can work in addition to their main job or studies, at times of their choice and also choose their carrier, be it a van, a moped, an electric kickboard, or their muscle power.

WHAT MAKES FIUGE MORE ENVIRONMENTALLY FRIENDLY?

The purpose of our service is to reduce the number of cars carrying packages in bigger amounts in the downtown area, speed up deliveries and bring a new alternative to the existing carrier and delivery services. FIUGE couries can move on foot, by bike, or on an electric kickboard, for example. Because our transportation system is fully electrified and we do not store parcels, we also do not need to build central warehouses or pickup points.

I DON'T WANT TO DOWNLOAD THE APPLICATION. CAN I USE FIUGE IN ANY OTHER WAY?

The Fiuge app is an easy-to-use service where, in addition to ordering transportation, you can also track the package’s journey and keep in touch with the carrier. Alternatively, you can use our web app or contact us by phone at +358 (0) 207981470 and by email at info@fiuge.com.