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FREQUENTLY ASKED QUESTIONS

Here are the answers to questions we often hear! Click on the question!

CAN I USE FIUGE?

Yes. Fiuge is a transport service for the whole nation. If you have an item that requires transportation, download the Fiuge app to your phone, order transportation and we will take care of the rest!

WHAT CAN I CARRY WITH FIUGE?

Fiuge transports anything, anywhere. With the help of Fiuge, you can pick up flea market purchases, transport furniture, deliver recycled waste to the recycling point, click-n-collect, pick up a shopping bag or package from the office, or even transport the forgotten keys from home to the cottage. With Fiuge, you can also send a surprise to a friend.

How much does the delivery cost?

The app will hint at the appropriate price for your shipment. The price is based on the size of the shipment, the distance to be transported, and how the transport is ordered on time. You can influence the price yourself by ordering transportation on time. The cheapest way to get a shipment is to order it 24 hours in advance.

What if something happens with the delivery?

All FIUGE carriers are reliable, carefully screened, and judged by other customers. You know who your carrier is and you can track the journey of your package online. You will receive an insurance cover of EUR 300 for the delivery, which you can increase to EUR 10,000 if you wish. The insurance covers damage according to the actual value of the product, not the weight.

Where does Fiuge work?

We currently operate in the following locations: Helsinki Metropolitan Area, Kirkkonummi, Turku, Pori, Lappeenranta, Mikkeli, Savonlinna, Kajaani, and Porvoo. We aim to be the number one carrier in Finland. Next up are Tampere and Oulu.

WHAT DOES CROWDSOURCING MEAN?

Fiuge is powered by crowdsourcing. In all its simplicity, crowdsourcing is giving the solutions for matters by mass force. The Fiuge crowdsource is harnessed to transport goods from one place to another during the same day. Our carriers can work in addition to their main job or studies, at times of their choice and also choose their means of transport, be it a van, a moped, an electric kickboard or their muscle power.

WHAT MAKES FIUGE MORE ENVIRONMENTALLY FRIENDLY?

The purpose of our service is to reduce the number of cars carrying consignments in the downtown area, speed up deliveries and bring a new alternative to existing transport services. FIUGE carriers can move on foot, by bike, or on an electric kickboard, for example. Because our transportation system is fully electrified and we do not store parcels, we also do not need to build central warehouses or pickup points.

I DON'T WANT TO DOWNLOAD THE APPLICATION. CAN I USE FIUGE IN ANY OTHER WAY?

The Fiuge app is an easy-to-use service where, in addition to ordering transportation, you can also track the package’s journey and keep in touch with the carrier. Alternatively, you can use our web app or contact us by phone at +358 (0) 207981470 and by email at info@fiuge.com.